Human Resources Management Specialisation Package

 



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– Duration –

12 – 15 months (5–10 hours per week). Each module is offered over a ten week period.

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– Course fees –

USD 2,077 or USD 427 per module (inclusive of all textbooks and examination fees, excludes textbook delivery costs). Talk to us about a discount for full and upfront payment.

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– Certification –

Graduates receive the Specialisation Certificate awarded by the American Hotel and Lodging Educational Institute (AHLEI), as well as a single course certificate for each module passed.

Course Description

This course presents a systematic approach to human resources management in the hospitality industry. Students will analyse contemporary issues and practices in the field of human resources management. Areas covered include employee supervision, leadership and management, training and development of employees as well as managing technology in the hospitality industry.

 

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What does the programme cover?

Students are required to complete five compulsory modules. Other elective modules are available so talk to us so we can design a learning pathway that suits your needs.

This module is aimed at developing effective managerial skills essential to success in the hospitality industry. Topics include how to recruit, select, and train; increase productivity; control labour costs; communicate effectively; manage conflict and change; and use time management techniques. The importance of self-development to enable career progression is emphasised.

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This module explores management and leadership issues in the hospitality industry, including power and empowerment, communication, goal setting, high performance teams, diversity, managing organisational change, and strategic career planning. Students learn that they shouldn’t manage without leading as well as why traditional management theories don’t fit today’s industry.

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Students learn how to develop, conduct, and evaluate one-on-one and group training that will reduce turnover, improve job performance, and help the organisation attain its goals. They will discover why training is an important investment for any property, how to train various levels of employees, and how to implement effective instructional design techniques and processes.

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This course provides an overview of the information needs of lodging properties and food service establishments; addresses essential aspects of computer systems, property management systems, features of computerised restaurant management systems; revenue management strategies, and accounting applications.

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This course presents a systematic approach to human resources management in the hospitality industry. Students will analyse contemporary issues and practices, as well as employment laws that have an impact on the way people are managed.

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