Rooms Division Specialisation Package

Duration

12 – 15 months (5–10 hours per week. Each module is offered over a ten week period.)

Course Fees

R31 250 per module (inclusive of all textbooks and examination fees, excludes textbook delivery costs). Talk to us about a discount for full and upfront payment.

Certification

Students receive the IHS and AHLEI Short Course Certificate after successful completion.

Course Description

Students who have completed the Specialisation Package in Rooms Division Management are competent to apply hospitality-specific frontline and management skills within the rooms division. This programme introduces students to the hospitality industry and proceeds to cover the management of the front office, housekeeping operations, facilities management as well as general supervision.

What does the programme cover?

Students are required to complete five compulsory modules. Other elective modules are available so talk to us so we can design a learning pathway that suits your needs.

Hospitality Today - An Introduction

This module takes a management perspective in explaining the organisation and structure of hotels, restaurants, casinos, cruise lines, and clubs. It further examines related topics such as franchising, management contracts, business ethics, human resources and marketing. The hospitality industry’s impact on the national and international economy is examined.

Managing Front Office Operations

Students learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module. Topics include revenue management and the latest technology applications. This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.

Managing Housekeeping Operations

Efficient housekeeping operations are a business imperative for any lodging operation. This module provides a thorough overview of housekeeping operations, which include hiring and retaining quality staff, planning and organising the daily activities of the department, including the technical details required for cleaning each area of a typical lodging establishment.

Supervision in the Hospitality Industry

This module is aimed at developing effective managerial skills essential to success in the hospitality industry. Topics include how to recruit, select, and train; increase productivity; control labour costs; communicate effectively; manage conflict and change; and use time management techniques. The importance of self-development to enable career progression is emphasised.

Hospitality Facilities Management & Design

This module examines the management of the physical plant of a hospitality operation. The module takes a systems approach to hospitality facilities issues, while also considering the various functional spaces within a property. Current trends and issues insofar facilities management and design are also covered.

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