FAQ

Frequently Asked Questions

 

When you are enrolled for a subject you will receive an email with a user name and password together
with the commencement date for the subject. A subject will typically run over a number of weeks with due
dates for submission every week. Every week will include tasks e.g. assignments, multiple choice questions,
short questions and forum discussions. In addition you will have access to other resources recommended
by your lecturer e.g. web sites, video clips and articles.

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At minimum you require an entry level desktop, laptop or notebook computer with Windows, Microsoft Office
and Internet connectivity. In addition you will require an email account e.g. Gmail or Yahoo. An anti-virus
programme which is updated regularly is a necessity.

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Having your own computer is preferable as this will allow for more flexibility and convenience.

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Online learning requires little data usage. Most of the worksheets and tasks can be downloaded
and completed off-line. As soon as you have completed your work you will have to reconnect and then
submit for marking. Additional research will of course increase your data usage.

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If you are able to send an email or chat on Facebook you will be able to do online learning! We are here to
support you so please ask if you require assistance.

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As with any academic work the responsibility lies with you to ensure that your work is backed- up and
submitted weekly within the deadlines. Ensure that you have an anti-virus programme installed which is
updated regularly when you go online.

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The composition of your course mark will be explained to you at the outset of each course. In most subjects
online learning contributes 50%. The final exam contributes a further 50%. In other subjects your
online activity will constitute you entire final mark. Your online learning mark will comprise of a number of
different tasks which may include research, case study as well as multiple choice questions. Your participation
in discussions will in some courses also contribute to your final mark.

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Final examinations take place on campus. Please refer to the national exam timetables for your chosen
course.

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If you have not submitted your work by the deadline you will receive a zero score for the activity which will
negatively affect of your overall mark. Unfortunately the system does not allow for extensions or re-submissions.
If you have received a zero grade you will have to ensure that you work extra hard in subsequent
weeks to make up for this. Leaving work for the last minute is a dangerous practice. Circumstances beyond
your control for example connectivity problems could prevent you from submitting your work which will
result in a failed submission.

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Unfortunately you may not submit work using email. The system allows your tutor to mark your work, keep
a database of your marks as well keeping an electronic archive of all your submissions.

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If you experience any technical difficulties open a ticket at the Support Centre (a link appears at the top of
the home page). For academic queries please feel free to contact your lecturer through the site. Please remember
that in addition to sending your tutor a message on the system, they are always a phone or Skype
call away.

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In certain programmes you will be required to complete a period of Work-Integrated Learning. This means that
you will be required to undertake full-time employment within the hospitality industry so that you are able
to apply concepts to the real world of work. The onus would be on you to secure a suitable placement, and
must be approved by IHS in advance. During this time you will be required to spend time in various functional
departments according to the criteria of the programme. Regular online assignments, employer evaluations
and other tasks are completed online.

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Please contact the relevant administrator immediately. Please take note that International Hotel School
cannot be held responsible for delays caused by third parties e.g. postal strikes.

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All prescribed textbooks are included in your fees. The purchase of all additional and recommended sources
will be for your own account. Repeating students may need to purchase additional textbooks as editions
change.

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Follow the support link at the top of the page or go http://ihsonline.supportsystem.com to open a support
ticket.

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Please make contact with your lecturer via messaging.

Category: general FAQ