Success In The Food And Beverage Industry

A career in Food & Beverage Operations is dynamic, fast-paced and exciting. It offers employees a chance to grow and learn a variety of managerial skills which can be used anywhere in the world, at any location (Cruise ships, hotels, casinos and more). International Hotel School’s online food and beverage management courses offer students a chance to learn how to build a successful food and beverage business through effective marketing strategies, satisfying the food quality and nutritional demands of guests, and increasing profits by maximising service, productivity, and the use of technology.

Food and Beverage Operations

What makes a successful Food and Beverage operations manager?

First of all, you need the following qualities:

1: Be incredibly organised and flexible at the same time. Your ability to keep your admin duties up to date will definitely prove helpful. Make sure staff have prepared the set-ups for each F&B outlet ahead of time and that budgets are being met. Flexibility in the role will allow you to handle staff concerns, training or customer grievances, without interrupting your organised approach to running this department.

2: Be customer focused always. Your customers are your greatest source of feedback so move around on the floors, get to know people, get to know names and greet return guests by name. Have a genuine warmth and professional approach to meeting, greeting and talking to your customers.

Food and Beverage Operations Course 300x195

3: Watch the pennies. Prevent wastage with accurate ordering and stock storage/control; prevent theft with accurate stock takes on a regular basis; monitor portion sizes to ensure accuracy when it comes to menu costings and train staff to detect discrepancies or problems without the fear of reporting these issues.

4: Good leadership and communication skills make you better than the rest. To stand out in the world of F&B as someone who deserves the top job, you must lead from the front. Take the lead, use your initiative, problem solve, mediate, motivate and above all, communicate with your staff on all levels.

5: Honesty and integrity are the most important qualities. Taking home the leftovers without getting permission, or not ringing up a friends drink - these are total no-no’s and could not only see you lose your job, they also taint your reputation. Reputation means a great deal in this industry. So keep things above board, encourage honesty with your fellow workers or subordinates, and maintain your integrity no matter what.

How do you get a qualification that will set you apart?

IHS’s Online Campus offers an intensive 10-week course: Management of Food and Beverage Operations which covers the following topics:

  • Organisational structures of food and beverage operations and the steps involved in the management process.
  • Feasibility studies, marketing research, and marketing plans.
  • Nutrition and special dietary concerns.
  • Menu pricing styles, menu schedules, menu types, and the menu planning process.
  • Then menu as a marketing tool.
  • Creating and using standard recipes.
  • Standard food and beverage costs, and subjective and objective pricing methods.
  • Purchasing, receiving, storing, and issuing and the role of technology in these processes.
  • Functions and basic principles of food production.
  • Environmental and sustainability concerns.
  • Prevention of accidents and foodborne illnesses in food service operations.
  • Facility design and equipment selection.
  • Financial statements, ratios and software used by food service managers.

Food and Beverage Online Course 1

Graduates receive the IHS Short Course Certificate as well as an AHLEI award and the course carries credits towards the Higher Certificate in Food and Beverage Management if certain conditions are met. It’s the perfect course to elevate your food and beverage operation skills in any top class F&B establishment.

If you would like to know more about how the food and beverage operation is planned, implemented, executed and evaluated, get in touch today by ringing 0861 44 33 00 or email us online@hotelschool.co.za for further information.