Exciting Online Hospitality Management Courses

Are you contemplating reasons of why you should opt to study Hospitality online? Would you like to improve your skills, knowledge and career prospects? We get this and introduce you to International Hotel School Online Campus, where you can achieve the pinnacle of Hospitality success, all this without committing to studying full time. Our Online Campus has over seven Hospitality Management Courses on offer, so there is literally something for everyone’s tastes. This article will give you a quick overview of our Hospitality Management Courses that might interest you.

Hospitality Management Courses

Higher Certificate in Hospitality Management (Spa Operations)
Registered by the South African Qualifications Authority ID No 88062, National Qualifications
Framework Level 5

Delivered as a distance learning programme, qualifying learners will through a combination of academic and work-integrated learning, acquire the necessary competencies required to fulfill roles in lower- or middle-management positions within the spa industry.

What does the programme cover?

Students are required to complete eight compulsory modules. One of these modules includes 12 weeks of practical work experience in the hospitality industry.

  • Planning and control for Food and Beverage Operations
  • Managing housekeeping operations
  • Retail Management for spas
  • Front office operations
  • in the hospitality industry
  • Hospitality Facilities Management and Design
  • Work-integrated learning
  • Hospitality today an introduction

Higher Certificate in Hospitality Management
Registered by the South African Qualifications Authority ID No 88062, National Qualifications
Framework Level 5

Students achieving this qualification are competent to apply hospitality-specific frontline and management skills with specific focus on hospitality management.

Delivered as a distance learning programme, qualifying learners will through a combination of academic and work-integrated learning, acquire the necessary competencies required to fulfil roles in lower- or middle-management positions within hospitality industry.

What does the programme cover?

Students are required to complete eight compulsory modules. One of these modules includes 12 weeks of practical work experience in the hospitality industry.

  • Spa a comprehensive introduction
  • Managing housekeeping operations
  • Retail Management for spas
  • Managing Front office operations
  • Supervision in the hospitality industry
  • Financial management for spas
  • Work-integrated learning
  • Hospitality today an introduction

Hospitality Management (12-Course Package)

Students achieving this qualification are competent to apply hospitality-specific frontline and management skills within the field. The programme introduces students to the hospitality industry and covers front office, housekeeping, food and beverage as well as general supervision.

What does the programme cover?

Students are required to complete twelve compulsory modules. Other elective modules are available so talk to us so we can design a learning pathway that suits your needs.

  • Managing housekeeping operations
  • Managing Front office operations
  • Supervision in the hospitality industry
  • Work-integrated learning
  • Hospitality today an introduction
  • Managing Beverage Operations
  • Leadership and Management in the hospitality industry
  • Planning and Control for food and beverage operations
  • Hospitality Facilities Management design
  • Basic Hotel and Restaurant Accounting
  • Hospitality Sales and Marketing
  • Training and Development for the hospitality industry

Supervision in the Hospitality Industry
This course may carry credits towards the Higher Certificate in Hospitality Management
(SAQA ID 88062, NQF Level 5) and the Higher Certificate in Food and Beverage Management
(SAQA ID 88063, NQF Level 5), if certain conditions are met

This module is aimed at developing effective managerial skills essential to success in the hospitality industry. Topics include how to recruit, select, and train; increase productivity; control labour costs; communicate effectively; manage conflict and change; and use time management techniques. The importance of self-development to enable career progression is emphasised.

What does the programme cover?

  • Fundamental management responsibilities.
  • Effective on-the-job communication.
  • Recruitment of new employees.
  • The importance of training within an organisation and the manager’s role in training.
  • Forecast business volume using the base adjustment forecasting method and the moving average forecasting method.
  • Employee coaching, counselling and disciplining. Components of a progressive disciplinary programme.
  • Managers as team leaders.
  • Increasing employee participation in department activities.
  • Time management.
  • Describe actions that managers can take to minimise employee resistance to change.
  • Ongoing personal development and the importance of a personal career development plan.

Managing Front Office Operations
This course may carry credits towards the Higher Certificate in Hospitality Management
(SAQA ID 88062, NQF Level 5) if certain conditions are met

Students learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module. Topics include revenue management and the latest technology applications. This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.

What does the programme cover?

  • Classification of hotels in terms of their ownership, affiliation, and levels of service.
  • The various functional areas within hotels.
  • Front office operations during the four stages of the guest cycle.
  • The reservations process and tools managers use to track and control reservations.
  • The registration process and creative registration options.
  • Typical service requests that guests make at the front desk.
  • Important issues in developing and managing a security program.
  • Creating and maintaining front office accounts.
  • Functions and procedures related to the check-out and account settlement.
  • Cleaning responsibilities of the housekeeping department.
  • The front office audit process.
  • Ratios and formulas used to forecast room availability.
  • Revenue management including capacity management, discount allocation, and duration control.
  • Effective hiring and orientation of front office staff.

Hospitality Facilities Management and Design

This course examines the management of the physical plant of a hospitality operation. The course takes a systems approach to hospitality facilities issues, while also considering the various functional spaces within a property. Current trends and issues insofar as facilities management and design are also covered. Students will learn how technology can streamline operations procedures, how to balance environmental concerns with guest satisfaction, and how to communicate effectively with hotel maintenance personnel.

IHS Online Hospitality Management Courses 1

What does the programme cover?

  • Roles played by hospitality facilities facility operating costs.
  • Types of maintenance and the goals of maintenance management systems.
  • Computerised and Internet-based facilities management.
  • Facilities- related concerns associated with guestrooms and corridors, public space, recreation and exterior areas, back-of-house areas, and the building’s structure and exterior.
  • Sustainability and its role in the overall business strategy.
  • Reducing occupational injury.
  • Water usage levels, water and wastewater systems.
  • Electrical systems, system design and operating standards.
  • The elements of human comfort and how HVAC systems affect this comfort.
  • Lighting systems.
  • Laundry equipment and the maintenance requirements of an on-premises laundry.
  • Food preparation equipment, cooking equipment, and sanitation equipment.
  • Problems associated with a building’s structure, finishes, and exterior facilities.
  • The hotel development process.
  • Renovation of hospitality buildings.

Leadership and Management in the Hospitality Industry

This module explores management and leadership issues in the hospitality industry, including power and empowerment, communication, goal setting, high performance teams, diversity, managing organisational change, and strategic career planning. Students learn that they shouldn’t manage without leading as well as why traditional management theories don’t fit today’s industry.

What does the programme cover?

  • Organisational change.
  • The functions of management.
  • Contemporary views of leadership.
  • Quality management.
  • Continuous-improvement process and tools.
  • Types and sources of organisational and personal power.
  • The communication process, and barriers to effective communication.
  • Goal-setting, coaching and handling organisational conflict.
  • Team development.
  • The changing work force and diversity.
  • Analysing your personal skills, interests, values, and personality type.
  • Ethics and common ethical issues in the hospitality industry.

Managing Housekeeping Operations
This course may carry credits towards the Higher Certificate in Hospitality Management
(SAQA ID 88062, NQF Level 5) if certain conditions are met

Efficient housekeeping operations are a business imperative for any lodging operation. This module provides a thorough overview of housekeeping operations, which include hiring and retaining a quality staff, planning and organising the daily activities of the department, including the technical details required for cleaning each area of a typical lodging establishment.

Hospitality Courses Online

What does the programme cover?

  • The role of housekeeping in a hospitality operation.
  • Environmentally- friendly procedures for sustainable housekeeping.
  • Plan and organise the work of the hospitality housekeeping department.
  • The role executive housekeeper in managing human resource concerns such as diversity, turnover, recruitment, selection, training, scheduling, and motivation.
  • Managing inventories for linens, uniforms, guest loan items, machines and equipment, cleaning supplies, and guest supplies.
  • Budgeting and control of expenses in the housekeeping department.
  • Security concerns and the role that the members of the housekeeping department play in creating a safe and secure property.
  • Laundry operations.
  • Guestroom cleaning including room assignments, inspections and turndown service.
  • Describe the selection and care considerations for beds, linens, and uniforms.
  • Cleaning and maintenance of different types of carpeting and floors.
  • Areas of a guest bathroom and how to select and care for each element.

Managing Front Office Operations
This course may carry credits towards the Higher Certificate in Hospitality Management
(SAQA ID 88062, NQF Level 5) if certain conditions are met

Students learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module. Topics include revenue management and the latest technology applications. This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.

What does the programme cover?

  • Classification of hotels in terms of their ownership, affiliation, and levels of service.
  • The various functional areas within hotels.
  • Front office operations during the four stages of the guest cycle.
  • The reservations process and tools managers use to track and control reservations.
  • The registration process and creative registration options.
  • Typical service requests that guests make at the front desk.
  • Important issues in developing and managing a security program.
  • and maintaining front office accounts.
  • Functions and procedures related to the check-out and account settlement.
  • Cleaning responsibilities of the housekeeping department.
  • The front office audit process.
  • Ratios and formulas used to forecast room availability.
  • Revenue management including capacity management, discount allocation, and duration control.
  • Effective hiring and orientation of front office staff.

World of Resorts from Development to Management

This course explores the resort industry from concept and development to management and operations. Students will learn about types of resorts, resort history, facilities planning, personnel organisation, front and back of house management, resort marketing and sales and the future of resorts.

What does the programme cover?

  • The resort concept
  • Resort history
  • Special considerations in planning and development
  • The planning and development process
  • Facilities Planning and Design
  • Major recreational activities and facilities
  • Opening: Management, Staffing, and Human Resources
  • Front of House management
  • Heart of House Management: part 1
  • Heart of House Management: part 2
  • Safety, security, and risk management
  • Resort marketing and sales promotion
  • Managing resort financial resources
  • Reflections and Revelations: global issues in resort tourism

Study Hospitality Management Courses

The hospitality industry makes a significant contribution to the national and global economy. As such, the industry requires competent staff who possess the required skills and knowledge for successful hospitality and culinary management. Join Africa’s Leading Hotel School and open the door to your dreams! No matter which field you wish to pursue, the International Hotel School will provide you with the training you need to make a success of a challenging career in the hospitality and/or culinary industry, both locally and internationally. So if you’re passionate about a career in hospitality, look no further than the International Hotel School Online Campus.