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4 Ways To Get Your Customers To Tell You What They Think

Bill Gates said, “We all need people who will give us feedback. That’s how we improve.” Many establishments use feedback forms (mostly digital) – and yours might do the same –...

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Your Role in Green Travel

Travelling is one of the easiest ways to become aware of the magic that weaves all of creation together through serendipity and synchronicity with perfect timing - Adam Siddiq.  But, what he doesn’t say is that there is also a negative flip side to travel...

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What is Revenue Management

Almost every industry out there follows some form of revenue management - some call it business analytics or pricing strategies, but the goal is the same: To maximize profit for...

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Is a career in Conference and Event Management for you?

This looks, from the outside, like a glamourous job - filled with social events and lots of fun. Being surrounded by beautiful venues and people, parties and social occasions.

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Spa Management: Not An Afterthought

Great Spa Management can increase your revenue producing outlet substantially at any establishment. When considering to hire a Spa Manager, you shouldn’t only hire someone who has good interpersonal skills,...

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Tips For The Best Customer Service Strategy

Hospitality has a core function of providing excellent customer service. Therefore it is something that needs continuous hard work, effort, and attention.

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Seven Quick Wins: Presentation Skills

An excellent presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills.

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Steps To Spa Management Success

To be able to run a successful spa business isn’t all fun and games. It takes immense hard work and not to mention a lot of hours, planning, and knowledge.

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A Real Balancing Act: Tips For Conference & Events Management

Learning outcomes covered during this intensive 10-week programme include:

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